Spring 2008
| Instructor: | Thomas Becker | ||||||||||||||||
| Time: | Section 01, Thursday, 6:00 – 9:00 p.m. | ||||||||||||||||
| Location: | St. Paul Campus, OWS 250 | ||||||||||||||||
| Telephone: |
Cell Phone: (651) 402-1398 Home Phone: (651) 770-7549 Twbecker356@comcast.net Please feel free to contact me during reasonable hours. |
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| Suggested Readings: |
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| Course Description: | An advanced course in concepts essential to achieving excellence in operations. The course covers the development and implementation of a coherent manufacturing strategy consistent with business and corporate strategies; importance of global competitiveness; and structuring of the production process based on the manufacturing mission. The human interaction involved in Current Quality Issues, Just In Time (JIT), Total Productive Maintenance (TPM), Set-up Time Reduction, Simultaneous Engineering, lean manufacturing and contemporary logistics systems, employee involvement and teamwork are key concepts of this course. (Previously MMSE 510) | ||||||||||||||||
| Course Objectives: |
To provide insights into the key elements of
contemporary Operations Management and their relationship /
interaction with each other.
To develop an understanding of the relationships between Corporate, Business and Operations Strategies and how those relationships relate to the success of the enterprise. |
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| Learning Outcomes: |
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| Course Methodology: | The instructor will serve as a facilitator and lecturer. Extensive group participation is expected. Outside readings are assigned and are expected to be maintained on schedule, regardless of their inclusion in the following class's discussion. | ||||||||||||||||
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Major Assignments: |
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| Grading Policy: |
Tests and papers must be completed on time. Effective
class participation is essential.
100 - 95 A |
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| Academic Integrity: |
All students are expected to understand and follow
the University of St Thomas policies on Academic Integrity. These
are described at:
www.stthomas.edu/engineering/graduate/policies/ Exams: Exams are one of the instruments used to evaluate the knowledge gained by an individual student of the class subject matter, and the progress towards meeting the outcomes of the class and the degree. To this end all exams (in class or take home) are intended to represent the effort of the individual and not a group effort unless specifically stated otherwise. |
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Attendance Policy: |
Students are expected to attend all class sessions. Circumstances which prevent attendance will be honored up to two instances. Absences in excess of two times may result Students are expected to attend all class sessions. Circumstances which prevent attendance will be honored up to two instances. Absences in excess of two times may result in a lower grade for the course. Contact the instructor when a special situation arises. All absences require that the instructor be informed in advance. | ||||||||||||||||
| Students with Disabilities | Qualified students with documented disabilities who may need classroom accommodations should make an appointment with the Enhancement Program – Disability Services office during the first two weeks of the semester. Appointments can be made by calling 651-962-6315 or in person in O’Shaughnessy Educational Center, room 119. | ||||||||||||||||
| Instructor Biography: |
Tom earned a BA in Economics and
a BA in Business Finance from the University of St. Thomas in
1984. In 1989, he earned his Masters degree in Marketing from the
University of St. Thomas. He worked several years as a financial
analyst for a property management firm in Minneapolis where he
performed financial analysis, managed the fiscal budgeting process
and a financial system implementation. He also was responsible for
the development and implementation of all support training materials
for the financial system rollout. He has also worked for a software
development firm in Minneapolis as a financial software consultant
working in pre-sales, training and product development and support.
Tom has worked at Andersen Windows in Bayport, Minnesota in the
marketing department where he has worked on such projects as: Also at Andersen, Tom managed the order intake process for all orders coming into Andersen West of the Mississippi. Based upon customer specifications, materials for manufacturing are sourced and production is scheduled and executed. Currently Tom works at 3M in the Customer Contact Center where he manages several teams that perform the customer service function by processing service requests, dispatching service technicians, performing product testing and repair and finally product re-distribution. |
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ETLS 504-01 Excellence in Operations Spring 2008 |
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Class / Date |
Topics |
Assignments |
| Class 1 01/31/08 |
Course overview and introduction to operations strategies. | |
| Class 2 02/7/08 |
Need for cohesive operations strategy Understanding your operations Panel presentation instructions |
HBR Article Class Handouts (CHO) |
| Class 3 02/14/08 |
Learning from the competition Benchmarking Developing an operations strategy Making operations strategy work |
Benchmarking article CHO |
| Class 4 02/21/08 |
Introduction to JIT Principles of JIT Take Home Exam #1 |
CHO |
| Class 5 02/28/08 |
Quality concepts |
CHO |
| Class 6 03/06/08 |
Group Dynamics | |
| Class 7 03/13/08 |
Simultaneous engineering Design for assembly Design for disassembly Design for automation |
CHO |
| 03/20/08 | Spring Break | |
| Class 8 03/27/08 |
Plant Tour | |
| Class 9 04/03/08 |
Malcolm Baldrige/ISO 9000 Group technology Cellular operations Flexible Automation Take Home Test #2 |
CHO |
| Class 10 04/10/08 |
Lean Operations Return Take Home exam #2 |
CHO |
| Class 11 04/17/08 |
Lean Operations continued | CHO |
| Class 12 04/24/08 |
Quality Function Deployment Team building/Empowerment Work teams Supplier Relations |
CHO |
| Class 13 05/01/08 |
Six Sigma Panel
Leadership Paper Presentations |
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| Class 14 05/8/08 |
Paper presentations
Wrap up |
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To: ETLS 504 Excellence in Operations Students
From: Tom Becker
Subject: Term Paper Evaluation CriteriaThe term paper is an important part of the ETLS 504 course requirements. Therefore, you should give thought to this paper and its ground rules early in the semester.
You can choose the specific subject of the paper, however, we expect the paper to focus on a proposed solution to a real problem using techniques and key elements of the course materials. The subject you choose should be relevant to your operations, its potential impact, and what is needed to implement it (human resources, timing and finances). Consider yourself a consultant making a persuasive presentation to your management for support of and possible funding for your proposal.
You should support your proposal with clear references to the counsel and experiences of experts in the field. Using your personal opinions is valid, but should be liberally supported with outside justifications. Also, a clear road map of "how-to" implement your proposal in your own company is a key part of this paper.
This is a demanding chore, so the topic you selected should not be too broad. The paper should be about 10 typewritten, double-spaced pages and must include a bibliography of reference material to support your recommendations.
Some subjects might be sensitive to your company. If so, it may restrict your topics or you may want to veil it with code names, etc., or request confidentiality. If you choose the latter, please review this with the instructor.
It might be helpful to discuss some of the attributes that are looked for in technical and managerial reports in industry in general and the grading criteria used for this specific course.
Instructive Value
- Is the subject clear to the reader or would further research be needed?
Application/Implementation
- Is the recommended course of action presented persuasively? Is it reasonable, financially feasible and can it be implemented?
Style and Impact
- Is your paper professional, succinct and easy to read?
- Are key concepts highlighted?
- Do you make clear recommendations of how to implement? A well-constructed concluding section brings the paper to a graceful conclusion.
Bibliography and References
- The proper use of references does not mean a footnote every other sentence. Too many are distracting. Providing evidence that you considered the most relevant scientific work or the relevant experiences of others in your analysis and proposal is appropriate.
We will discuss these term paper requirements as the semester progresses, but it is highly recommended that you begin planning early.
ETLS 504 Excellence in Manufacturing
Term Paper Assessment
Possible Points Score 12 Instructive value (1 low - 5 high) Clear to reader 1 2 3 4 5 Persuasive? 1 2 3 4 5 Is it feasible 1 2 3 4 5 ------- 8 Style and Impact Is it professional? 1 2 3 4 5 Is it succinct? 1 2 3 4 5 Is it easy to read? 1 2 3 4 5 ------- 8 Format, Clarity, Spelling and Structure Do conclusions follow? 1 2 3 4 5 Are acronyms defined? 1 2 3 4 5 Misspellings? 1 2 3 4 5 ------- 2 Bibliography and References Relevant to paper? 1 2 3 4 5 Reasonable number of supporting references? 1 2 3 4 5 ------- 30 TOTAL POSSIBLE POINTS ------- Comments: